Refund policy
Refund & Return Policy – PRESSÉ
At PRESSÉ, we want you to love your purchase. We understand shopping online can feel uncertain, so we aim to provide a smooth and stress-free experience.
Returns
We accept returns or exchanges within 30 days of purchase under the following conditions:
- Item must be unused and in original condition
- Item must have no visible signs of damage
- All original packaging must be intact
Any signs of use or damage may void eligibility for return.
Items cannot be returned or exchanged after 30 days from the purchase date.
Non-Returnable Items
Certain items are not eligible for return, including:
- Used or damaged items
- Final sale items
- Any products deemed unsanitary or unsafe to return
How to Start a Return
To initiate a return or exchange, please contact us at:
Include:
- Your order number
- Reason for return or exchange
Our team will review your request and provide next steps.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, contact:
presse@q4enterprises.shop
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service, especially for items over $75, as we cannot guarantee receipt of returned items.
Refunds
Once your return is received and inspected:
- You will receive an email confirming approval or rejection
- If approved, your refund will be issued to your original payment method
Late or Missing Refunds
Refunds typically take 2–5 business days to appear, depending on your bank.
If you have not received your refund after this period, please contact us at:
presse@q4enterprises.shop
Damaged or Defective Items
If your item arrives damaged or defective, you must contact us within 48 hours of delivery.
Please include:
- Order number
- Clear photos of the damage
Claims submitted after 48 hours may not be eligible for replacement or refund.
Lost or Stolen Packages
PRESSÉ is not responsible for packages marked as delivered by the shipping carrier.
If your package is missing, please contact the carrier directly to file a claim.
Gifts
If your item was marked as a gift:
- You may receive store credit for the value of the returned item
- A digital gift card will be issued once the return is processed
Contact
For any questions, feedback, or concerns, contact us at:
presse@q4enterprises.shop